This notice describes how VeronaPay handles your personal information in connection with your use of the veronapay.com website and our services. Your continued use indicates your acceptance of these practices.
Information We May Collect
We gather various types of information, which may include:
- Profile & Contact Details: Your full name, email address, phone number, professional title, organization, and payment information.
- Business & Verification Data: Documents submitted for account setup or identity confirmation, such as company registration records, details of ownership structures, and information on authorized personnel.
- Payment & Transaction Records: Details related to your financial interactions with us, including payment references, amounts, currencies, transaction status, timestamps, and associated technical logs.
- Technical & Usage Data: Information about your visit, such as your IP address, browser and device type, pages you view, how you arrived at our site, and general analytics.
- Correspondence: Any messages, inquiries, or attachments you send to our support team at info@veronapay.com.
How We Use Your Information
Your data allows us to:
- Deliver, manage, and maintain the VeronaPay website and our services effectively.
- Confirm user identities, conduct necessary compliance reviews, and safeguard our platform against fraud and misuse.
- Fulfill your requests, address your support questions, and send important service-related communications.
- Analyze performance, resolve technical issues, and enhance the security, reliability, and functionality of our services.
- Fulfill our legal and regulatory responsibilities.
Our Legal Bases for Processing
Where required by applicable law, we process your information based on one or more of the following grounds:
- Contractual Necessity: To provide you with the services you have requested.
- Legitimate Interests: For our operational purposes, such as security, service improvement, and fraud prevention.
- Legal Obligation: To comply with statutory requirements, including financial regulations and record-keeping laws.
- Consent: In specific instances where we have obtained your clear permission (e.g., for certain types of marketing communications).
Sharing Information
We may disclose your information in the following situations:
- To trusted service providers who assist us with essential operations like hosting, data security, analytics, and customer communications.
- To compliance and risk management partners when necessary to perform verification checks, prevent fraud, or protect the integrity of our platform.
- To legal authorities, regulators, or professional advisors where disclosure is mandated by law.
VeronaPay does not sell your personal data.
International Data Transfers
If we need to transfer your information to a country other than your own, we will implement appropriate legal safeguards to protect it, in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this notice, including to meet legal, accounting, or reporting requirements, and to resolve disputes. Once this period ends, we will securely delete or anonymize the data.
Your Rights
Depending on your location, you may have rights regarding your personal data, which can include accessing, correcting, deleting, or restricting its use, and objecting to certain processing. You also have the right to withdraw consent where it was the basis for processing. To exercise these rights, please contact us at info@veronapay.com.
Security
We employ reasonable and appropriate administrative, technical, and physical safeguards designed to protect your information. Please note that while we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely infallible.
Updates to This Notice
We may revise this Privacy Notice periodically. The most current version will always be posted on veronapay.com, and we will update the “Effective Date” at the top of the page to reflect any changes.